Email support@walkten.app and a real person will reply, usually within one business day.
My walk didn't count. Why?
WalkTen confirms walks with your iPhone's step counter. Check that Motion & Fitness access is on in Settings > Privacy & Security > Motion & Fitness. Keep your phone on you while you walk, in a pocket or in your hand.
Can I walk indoors?
Yes. Hallway laps, stairs, and walking in place all count as long as your phone registers the steps.
How do I restore a purchase on a new phone?
Open Settings in WalkTen and tap Restore Purchases, signed in with the same Apple ID you bought with.
How do I delete my data?
WalkTen has no accounts, so there is nothing to close. Your walk history lives on your iPhone, and deleting the app deletes it.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions, then WalkTen.